Refund and Returns Policy

At Dogshopr, we strive to ensure your complete satisfaction with every purchase from Dogshopr. We understand that sometimes things may not go as planned, and you may need to return or exchange a product. To make the process as convenient and transparent as possible, we have established the following return policy:

1. Eligibility for Returns:
   • We accept returns within 90 days from the date of purchase.
   • The item(s) being returned must be in their original condition, unused, and with all original tags and packaging intact.
   • Certain products such as personalized items, perishable goods, or products specified as non-returnable are not eligible for return. Please refer to the product description or contact our customer support for clarification.
2. Return Process:
   • To initiate a return, please contact our customer support team either by email or phone. Provide your order details, reason for return, and any relevant information.
   • Our customer support team will guide you through the return process, including providing you with a return authorization number (RAN) and instructions on where to ship the item(s).
   • Please ensure that the item(s) being returned are securely packaged to prevent any damage during transit.
3. Return Shipping:
   • The customer is responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
   • We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. Dogshopr is not responsible for items lost or damaged during return shipping.
4. Refunds:
   • Once we receive the returned item(s) and verify their condition, we will process the refund within a reasonable timeframe.
   • Refunds will be issued in the original form of payment used during the purchase.
   • Please note that shipping fees, if applicable, are non-refundable.
5. Exchanges:
   • If you wish to exchange an item for a different size, color, or product, please follow the return process mentioned above and place a new order for the desired item(s).
   • Exchanges are subject to availability.
6. Damaged or Defective Products:
   • In the rare event that you receive a damaged or defective product, please contact our customer support immediately.
   • We may request supporting documentation such as photographs of the damaged or defective item(s) to assist in the resolution process.
   • We will provide a replacement or issue a refund for the damaged or defective product, including any associated shipping costs.

If you have any further questions or require assistance regarding our return policy, please do not hesitate to contact our customer support team. We are here to help ensure your shopping experience with Dogshopr is a delightful one.