Returns and Refund Policy
Refunds:
- Refund Timeframe: Customers are eligible for a refund within 7 days of the purchase date for unused and unopened products.
- Refund Process: To initiate a refund, customers must contact our customer service team via email at [email protected] with their order details and reason for the refund request.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
- Refund Condition: Refunds will only be issued for products that are in their original packaging and condition. Any used or opened products will not be eligible for a refund.
- Refund Method: Refunds will be processed using the original payment method. Please allow up to 15 days for the refund to reflect in your account after it has been processed.
Returns:
- Return Timeframe: Customers can return products within 15 days of the purchase date for a replacement or store credit.
- Return Authorization: Prior authorization is required for all returns. Customers must contact our customer service team to obtain a return authorization number before sending the product back.
- Return Condition: Returned products must be in their original packaging and unused condition to be eligible for a return. Any products that show signs of use or damage will not be accepted.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
- Return Address: The return address will be provided along with the return authorization number. Please ensure the package is securely packed and the return authorization number is clearly marked on the package.
By making a purchase on dogshopr, you agree to adhere to the terms and conditions outlined in this Refund and Returns Policy. If you have any questions or concerns, please don’t hesitate to contact our customer service team for assistance.
